The Toad and I have a favourite pizza place right in our own neighbourhood. For those who are not aware Toad is an absolute pizza monster! He loves pizza, could eat it every day and can consume almost his body weight in pizza when he does have it.

Whenever we call for delivery they always provide a timeframe to expect the pizza in – usually 35-45 minutes but they consistently meet or exceed their promise and the pizza always arrives piping hot. In the 8 years, we have lived here I think there may have been 2 occasions that they missed their projected window.  If you think about it this accomplishment has occurred in an industry where the staff is young and inexperienced and in which there is extremely high turnover.

The owner of the pizza place is clearly operating from a culture in which quality food and quality service are the rule and not the exception. What a great learning opportunity for the young people who are taught this so early in their career as it is a value set that will set them apart from others and serve them well for the rest of their lives.