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Contact Me

Lila-Mae White, MBA, CHE, PMP

TreeToadConsulting@gmail.com

250-215-2626

Pause, Sip, Connect: The Virtual Fika Your Team Needs

Posted 10/16/2025

If you know me, you know I am all about the task and the schedule - but sometimes the smartest move is to step away from the screen. Enter fika, Sweden’s beloved coffee-and-pastry ritual that’s equal parts caffeine, connection, and calm.

Fika (pronounced fee-ka) isn’t just a coffee break—it’s a mindset. It’s the art of pressing pause, gathering with others, and maybe savoring something sweet while you actually talk to each other. In Sweden, it’s built into the workday. And yes—it works beautifully for remote teams, too.

In a virtual world, fika can be as simple as scheduling a 15‑minute video call with no agenda except to chat over coffee. Cameras on, email closed, snacks encouraged. It’s a chance to connect as humans, not just as names in a chat window. The result? Stronger relationships, fresher ideas, and fewer “Zoom fatigue” yawns.

You don’t need a cinnamon bun the size of your head to make remote fika work. A cup of tea, a cookie, and a genuine conversation can do wonders for morale. It’s about creating space for connection—because when people feel seen and heard, they do their best work.

So tomorrow, try scheduling a virtual fika. Step away from the to‑do list, invite a colleague, and see how a little Swedish wisdom can make your remote day more productive—and a lot more pleasant.

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Are you an optimist or a pessimist?

Posted 9/16/2025

I truly feel like I am a moderate in  all facets of life. If you ask me, I am most likely to say I am a realist. I have a couple of friends who are optimists and I admire how they seem so effortlessly are positive and hopeful. I can get to their position, but it requires a bit of effort.glass half fullglass half full

I was recently listening to a Simon Sinek podcast and l learned the concept of strategic optimism and defensive pessimism. Strategic optimism is setting the bar high, and having the expectation that you will live into that expectation. “I am going to ace that test!” In comparison defensive pessimism sets low expectations and rehearses various negative situations.

Externally I am a strategic optimist. I absolutely believe my friends, or my family are going to knock their gig out of the park. But full disclosure – internally I am a catastrophizer and a planner to the core. I think through all the worst-case scenarios and plan out responses – plan A, Plan D, plan F. I do this – or I tell myself I do this to be prepared for the worst, and anything better then becomes a win. I guess this makes me a hard-core defensive pessimist.

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Resume vs. Eulogy Virtues: Which are you really living?

Posted 8/17/2025

 

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Future Proof Skills

Posted 7/24/2025

The Conference Board of Canada is now producing several podcast series that I subscribe to. The title of a podcast, Upskilling and Reskilling Mid-Career Workers, caught my eye – actually, it irked me a bit if truth be told – so I tuned in.

The interview included information on studies have been done on  the skills that will be needed in the future but also in the investment in training and education of mid-career workers and also how to best bridge the gap.

The researchers shared 4 skill areas that will be in high need going forward – they deemed these to be future-proof skills. The four areas are:

  1. Human Experience Skills – This skill area is related to high emotional intelligence, and an ability to understand, relate and provide good customer experiences.
  2. Re-imagination Skills – This skill area is about the ability to think creatively and to have an innovative nature to bring ideas to life.
  3. Pivoting Skills – This skill area was around change and included having learning agility and a desire to learn new things.
  4. Digital and Data Acumen – This skill is related to the ability to use data to draw insights as well as the ability to use and learn new technologies

As a mid-career professional this is useful information to consider as I invest my time and money in professional development opportunities.

As a mom this is valuable information to ensure the Toad is well prepared as he enters the workforce in the next five years.

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From PartyLines to Knowledge Lines: Preserving Organizational Memory

Posted 6/16/2025

Do you remember the days when placing a phone call meant speaking directly to an operator? "Hello operator, I would like to call [name] at [number]." It was a time when human connection was at the heart of communication. While I may not be that old, I do recall the era of "party lines," where multiple households shared the same telephone line. If someone was already using the line, you'd have to wait your turn. And, if you were quiet enough, you might overhear your neighbors' conversations.

But why am I reminiscing about telephone operators? Lately, I've been reflecting on how often people reach out to me to "plug them in"—to connect them with a person, a document, or a project from the past. "LM, I need to do [task], but I don't know who to talk to about that. Do you know who I should call?" Or, "LM, do you remember who did the signage on the project 10 years ago?"

These requests highlight a growing concern: the loss of organizational knowledge. In my day job, I've been with my employer for 25 years, navigating through about 12 different roles and countless projects. Over time, I've become a historian within the system.

This phenomenon is known as "corporate amnesia"—the gradual loss of shared knowledge and experience within an organization. It's a condition that many businesses face, especial ly as employees retire, transition, or move on. The consequences are far-reaching:(en.wikipedia.org)

  • Inefficiency: Reinventing the wheel because valuable insights are lost.
  • Increased Costs

  • Spending more time and resources to rediscover information that was once readily available.
  • Decreased Innovation: Lack of historical context can stifle creativity and problem-solving.
  • Operational Disruption: Sudden departures can leave gaps that disrupt workflows and decision-making.(fastcompany.com)

In a world that's rapidly evolving, it's crucial to remember and learn from our history. By doing so, we can build stronger, more resilient organizations that honour their past while innovating for the future.

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Swiss Army Knife

Posted 5/11/2025

I had the occasion to review my resume recently. I actually try and do it every six months to ensure I capture updates in real time. I have operated Tree Toad Consulting for 6 years now, but I also have a full-time job and have been with the same employer for 24 years. When I went back over my employment I have held 12 different positions in the organization over that time. Some of the positions I applied for and others I was seconded to or restructured into. Those 12 roles ranging from construction, finance, program development, business model restructuring, organization development with engagement, facilitation and leadership training and more, each have projects and accomplishments.

I always say that I am purposefully a generalist as it best suits my personality to learn new things, to be exposed to new environments and to be in service to the people I work for and with. As I was revisiting all the different roles and projects I suddenly thought – “I am not just a generalist, OMG I am a Swiss army knife!”

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Mastering the Art of Organizing Ideas and Information - Notebooks, Sticky Notes, File Folders, OneNote and Email

Posted 4/16/2025

I thrive on organization systems. In a corner of my kitchen, you'll find my command center complete with three calendars adorning the fridge—two paper and one digital on Outlook.

 

Despite my knack for organization, I must admit, corralling the myriad of wisdom nuggets, info bites, and future post ideas remains a challenge. Social media feeds, books (both physical and digital), podcasts, and news feeds offer a wealth of information in diverse formats. Here's my quandary:

 

To save information, I resort to emailing myself links or screenshots, but alas, I end up with an unsorted email pile. As a result, I often struggle to retrace the initial spark that prompted me to save the information in the first place. Frustrating, right? Without a proper organization system, my brilliant ideas seem to elude me just when I need them most.

 

Attempting to capture ideas in a small notebook and on sticky notes has been no more successful leading to the same chaotic end as my emails. Ugh.

 

So, what's your secret to organizing information and ideas? How do you handle this conundrum?

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My Skillset

Posted 3/29/2025

This week I had my skills acknowledged in a new way. My name was put forward for an assignment because I could “bird dog” the issue. My colleague and I had quite a chuckle googling the term and sharing images of hunting dogs and yoga poses. (This image is Dennis my favourite bird dog and my favourite Toad!)

The Oxford Dictionary defines the verb bird-dogging as “search out or pursue with dogged determination”. I think that is a pretty fair description of my skills and work ethic. I do like mining data and information from across a system, research comparative information with a broad lens and then integrating data and ideas towards actions or solutions. My generalist foundation supports information being bridged between disparate industries or jurisdictions. I do not consider myself visionary, but I am a pretty good puzzler. (just not jigsaw puzzles – they drive me crazy!)

Bird-dogger is now my second favourite unorthodox description of my work. The first? “She gets sh*t done!”

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Busy

Posted 2/23/2025

“If you want something done ask a busy person to do it.” This quote dates back to 1856 but its origin can not be attributed to anyone. This is a quote I have heard many times and based on my experience it is true. Although I am not typically a pressure prompted achiever, I can plow through a to do list when I am at my busiest. For me procrastination kicks in the shorter my list gets.

I have tried many systems to stay organized as I juggle work, home, business and volunteering. The system that works in one moment is clunky when the situation changes. I have used sticky notes, pre-printed planners/lists, notebooks/journals, whiteboards and apps but I inevitably return to a homemade handwritten to do list categorized by dimension. Nothing fancy but extremely easy to manage with. The list stays in my “command centre” in my kitchen. (My command centre is on a kitchen counter near the phone, chargers and paper organizer for coupons, takeout menus, school notices and flyers.)

My list is made up weekly with the following categories – In, Out, To Buy, Work, Business, Church, and Volunteer Obligations. Keeping even the regular chores like laundry on the list helps me to mentally slot the tasks that keep our house/lives running smoothly. Of course, it also doesn’t hurt that I get a dopamine hit when I cross things off the list!

I know some people use to do lists only for the additional tasks that come up and believe it or not some people do not use lists! You do you – find something that relieves some of the mental weight of keeping things in your head and craft a system that works for you. (and if it only works for awhile, it is good to experiment!) Daniel Pink, author of several books including Drive, A Whole New Mind and The Power of Regret posted an Instagram video the other day explaining the MIT system – Most Important Tasks list. He suggests 1-3 items should be on your MIT list to keep you focused.

What system do you use to keep life organized?

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Never Done or Known Before

Posted 2/9/2025

Unprecedented is defined as never done or known before. I looked it up because it is uttered at least once every news show. Sometimes it is politics, sometimes sports, and frequently about weather. I have grown to really dislike and bristle at the word. I nearly lost my nut this week when something was reported as unprecedented while also saying the same thing happened last year! Hello – NEVER done or known before! Not – hasn’t happened since last year!

The word is now so overused that it is meaningless. What word did we use before the pandemic when it became used daily? Language matters, precise language matters. Lazy language is misleading. In a world with so much conflict, mistrust, and disinformation lazy language is also dangerous.

Is there a word that irritates you or that you think is lazy language?

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